Terms of service
Terms of Service for SouqElan
Effective Date: 29-April-2025
Welcome to SouqElan, a partner store of Tazah Global! By accessing and using our website (www.souqelan.com), you agree to be bound by the following terms and conditions (the "Terms"). Please read these Terms carefully before making any purchases or using the services offered by SouqElan.
1. Acceptance of Terms
By accessing and using our website, you agree to these Terms of Service, as well as any policies or guidelines incorporated by reference. If you do not agree with these Terms, please do not use the website.
2. Changes to the Terms
SouqElan reserves the right to modify, update, or change these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.
3. Products and Services
SouqElan strives to provide high-quality products and services. We reserve the right to modify or discontinue products or services at any time without notice.
4. Product Availability
All product descriptions and pricing are subject to change at any time without notice. We do our best to ensure the accuracy of information, but we do not guarantee the availability of products or services, nor the accuracy of any product descriptions or pricing.
5. Order Processing and Payment
Orders placed on SouqElan are processed upon receipt of payment. Payment for all orders must be completed before shipping. We accept payments through various methods as outlined on our checkout page. By submitting an order, you agree to pay all charges and fees associated with that order, including taxes and shipping fees.
6. Shipping and Delivery
SouqElan offers shipping services to various locations. The delivery times may vary based on the location and the type of products purchased. Shipping fees are calculated at checkout. For detailed shipping information, please refer to our Shipping Policy.
7. Customer Accounts
To use certain features of the website, you may be required to create an account. You agree to provide accurate, current, and complete information during the account creation process. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
8. User-Generated Content
By submitting content (reviews, feedback, comments, etc.) to SouqElan, you grant us the right to use, modify, and publish your content in any media format. You agree not to submit any content that is defamatory, offensive, or violates the rights of others.
9. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.
10. Returns, Refunds, and Replacements
Please refer to our Returns and Replacements Policy for detailed information on returns, replacements, and refunds.
11. Prohibited Activities
You agree not to engage in any activity that could harm or disrupt the functionality of the website, including but not limited to:
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Attempting to gain unauthorized access to our servers or systems.
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Posting any content that is illegal, harmful, or infringes on the rights of others.
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Engaging in fraudulent activities or violating any applicable laws.
12. Limitation of Liability
SouqElan is not liable for any indirect, incidental, or consequential damages arising from your use of the website, including but not limited to loss of profits, data, or goodwill. Our liability is limited to the amount paid for the products or services purchased.
13. Indemnification
You agree to indemnify and hold harmless SouqElan, its affiliates, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website, violation of these Terms, or infringement of the rights of others.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the UAE. Any dispute related to these Terms shall be resolved in the competent courts of the UAE.
15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
SouqElan
Customer Support: support@souqelan.com
Phone: +971 568212953
Address: Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE